Frequently Asked Questions

Buying content

How do I buy a video or an article?

On any paid item, click 🔓 Unlock. You will be taken to our secure checkout page, where you pay by card (or PayPal, when available for that item). As soon as the payment is confirmed you are sent back to NUTX and the content is unlocked automatically, with no extra steps.

Is this a subscription?

No. Every purchase is a one-time payment for one specific item. There are no recurring charges, no hidden fees and nothing to cancel.

How long do I keep access?

Permanently. Once you unlock an item, it stays unlocked. If a paid video later receives new parts, they are included in your purchase at no extra cost.

Is my payment secure? Do you see my card details?

Payments are processed by established third-party payment providers. NUTX never sees, receives or stores your card number or bank details.

Do I need to create an account?

No. There are no accounts or passwords. Your purchase is linked to the email you enter at checkout, and that is all you need to recover it later.

Why does a video stop and ask me to unlock it?

Some videos offer the first part(s) for free as a preview. When playback reaches a paid part, the unlock screen appears. After purchase, the whole video plays continuously.

Access & recovery

Where is my access stored?

In a secure cookie in the browser you used to buy. That is why your content is unlocked right away, without logging in.

I changed device, switched browser or cleared my cookies. Did I lose my purchase?

No, your purchase is never lost. You can restore access in two ways:

• Purchase confirmation email: open the link in the email you received after buying. It restores access in the browser where you open it.
• Recover access page: enter the email you used at checkout and we will send you a recovery link. For your security, this link can only be used once and expires after 30 minutes. You can request a new one at any time.

I use private / incognito mode.

Private windows delete cookies when closed, so access will not be remembered there. Use the recovery link each time, or buy in a regular browser window.

Can I use my purchase on more than one device?

Yes, for your own personal use. Just use the recovery link on each of your devices.

Emails

What emails will I receive?

Only emails related to your purchase: the purchase confirmation and, if you request one, the access recovery link. We do not send newsletters or marketing emails, and we never sell or share your email address for marketing.

I didn't receive the recovery email.

• Check your spam / junk / promotions folders.
• Make sure you entered the same email you used at checkout.
• Wait a few minutes and try again. Each request sends a new link.
• Still nothing? Contact us at [email protected] with the email used and the approximate date of purchase.

For privacy reasons, the recovery page shows the same message whether or not an email has purchases, so nobody can use it to find out who bought something.

Videos

A video doesn't play.

Refresh the page and make sure your browser is up to date. If you bought the video and it still does not play, contact us at [email protected] and tell us which video and which device and browser you are using.

Can I download the videos?

Content is provided for streaming on this website for your personal use only. Downloading, recording or redistributing it is not permitted. See our Terms of Service.

AI characters

Are the models on NUTX real people?

Characters marked with an AI badge (on their avatar, next to their name in "By …" and as "🤖 AI" on their posts) are fictional characters created with artificial intelligence. They are not real people, and their images, videos and texts are AI-generated.

Am I chatting with a real person?

No. Every chat character is an AI character, always shown with an "AI" badge. Her replies are generated automatically by the Website; no human reads or writes them in real time. Her voice messages are pre-made AI or studio recordings, never a live call. Please don't share personal or sensitive information in the chat.

App

Is there an app?

You can install NUTX as an app straight from your browser — no app store needed. On Android or on a computer (Chrome, Edge), open the menu ☰ and tap 📲 Install app, or use the install icon in the address bar. On iPhone or iPad, tap the Share button and choose Add to Home Screen. The app is the same website, with its own icon and window.

I installed the app on my iPhone and my purchases are locked. Why?

On iPhone and iPad, the home-screen app keeps its own storage, separate from Safari. Open Recover access inside the app once and enter the email you used at checkout — your purchases unlock there too.

Refunds

All content is digital and delivered instantly. Once content has been unlocked, the sale is final and no refunds are given.

If you were charged twice for the same item, or you paid and the content was never unlocked, contact us at [email protected]. We will restore your access or review the charge.

Contact

Questions about a purchase, access or anything else: [email protected]. Please include the email used at checkout so we can find your order quickly.

See also: Terms of Service · Privacy Policy · 18 U.S.C. § 2257 Statement